Customer

Xperience Blog
From Surveys to Conversations

From Surveys to Conversations

Surveys have been a tried and tested method of understanding how customers think about you, and provide the insights needed to make the most effective improvements across the customer journey.  Unfortunately, the cheap – or free - offerings from the likes...

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The price of missing out on CX feedback integration

The price of missing out on CX feedback integration

Why call centre Integration of your CX feedback solution is a must! Anyone not linking their customer experience feedback survey application with third party omnichannel contact centre solutions, such as Genesys PureCloud, PureConnect or PureEngage, is wasting a...

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Are you GDPR compliant?

Are you GDPR compliant?

The new GDPR regulations came into force on 25 May 2018. With all the false news, misleading blogs and opinions, it’s almost impossible to find out the facts and know if you are fully compliant! First thing’s first, what is GDPR? GDPR stands for General Data...

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Alternative to Survey Monkey

Alternative to Survey Monkey

If you’re interested in customer feedback, there’s probably a good chance that you’ll have come across Survey Monkey somewhere along the line. They’re one of the better known businesses operating in the customer feedback sector but, here at VirtuaTell, we’re sure that...

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Alternative to NICE Satmetrix

Alternative to NICE Satmetrix

While there are a number of businesses who specialise in generating, collecting and analysing customer feedback, we believe we’re the best in the industry and are willing to show you why. If you’re thinking of working with NICE Satmetrix, we want to take a moment of...

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Alternative to Medallia

Alternative to Medallia

Though there’s a wide variety of organisations offering CX feedback services, not all businesses offer the same standard of service. If you’re considering working with Medallia, we want to tell you why we believe VirtuaTell would be worth considering as better suited...

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Alternative to Qualtrics

Alternative to Qualtrics

If you’re considering employing Qualtrics to handle your feedback systems, we’d like to take a moment of your time to tell you why we believe VirtuaTell are better placed to help your business. While Qualtrics are experienced providers, who offer a good interface to...

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Bill Gates on the Importance of Feedback

Bill Gates on the Importance of Feedback

Bill Gates might be discussing the importance of feedback for teachers in the US, but there's an underlying message here that's relevant to anyone interested in improving their business - feedback is essential for improvement. In fact, there's some fascinating...

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