Customer

Xperience Blog

 

 

The ultimate blog source of experience and knowledge from the Home of the Voice of the Customer® – a VirtuaTell Trade mark

KISKIS – Keep it simple, keep it short

KISKIS – Keep it simple, keep it short

In most cases, customer experience surveys are too long. VirtuaTell has been a major campaigner to keep them short, using their KISKIS message – Keep it simple, keep it short. So, why should we adopt the KISKIS methodology?   Survey response rates are falling fast Due...

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Effects of Remote Working on Customer Experience

Effects of Remote Working on Customer Experience

The COVID-19 crisis has introduced a unique set of challenges for businesses across the globe – particularly those that aren’t used to supporting remote customer service agents or even doing most of their work digitally. During the current lock down, it is vital for...

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Advantages of SMS CX Feedback Surveys

Advantages of SMS CX Feedback Surveys

In this systematically technical expanse of the 21st century ‘on-click’ world, call centers have boomed more than our imagination could ever surpass. However, the advancement towards an unimaginable mobile and time poor customer base has caused huge challenges for the...

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Are you GDPR and CCPA compliant?

Are you GDPR and CCPA compliant?

The new GDPR regulations came into force on 25 May 2018. And on 1 Jan 2020, we have also seen the introduction of the CCPA. With all the false news, misleading blogs and opinions, it’s almost impossible to find out the facts and know if you are fully GDPR and CCPA...

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From Surveys to Conversations

From Surveys to Conversations

Surveys have been a tried and tested method of understanding how customers think about you, and provide the insights needed to make the most effective improvements across the customer journey.  Unfortunately, the cheap – or free - offerings from the likes of...

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Measuring the Customer Experience: How VirtuaTell Can Help

Measuring the Customer Experience: How VirtuaTell Can Help

If you want to improve your company’s customer service operations, you first need to measure them. At VirtuaTell, our main focus is how we can help you to measure the customer experience via our omni-channel feedback surveys. These surveys help you to measure your CX...

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