Customer

Xperience Blog

 

 

The ultimate blog source of experience and knowledge from the Home of the Voice of the Customer® – a VirtuaTell Trade mark

Are you GDPR and CCPA compliant?

Are you GDPR and CCPA compliant?

The new GDPR regulations came into force on 25 May 2018. And on 1 Jan 2020, we have also seen the introduction of the CCPA. With all the false news, misleading blogs and opinions, it’s almost impossible to find out the facts and know if you are fully GDPR and CCPA...

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From Surveys to Conversations

From Surveys to Conversations

Surveys have been a tried and tested method of understanding how customers think about you, and provide the insights needed to make the most effective improvements across the customer journey.  Unfortunately, the cheap – or free - offerings from the likes of...

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Measuring the Customer Experience: How VirtuaTell Can Help

Measuring the Customer Experience: How VirtuaTell Can Help

If you want to improve your company’s customer service operations, you first need to measure them. At VirtuaTell, our main focus is how we can help you to measure the customer experience via our omni-channel feedback surveys. These surveys help you to measure your CX...

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Alternative to Survey Monkey

Alternative to Survey Monkey

If you’re interested in customer feedback, there’s probably a good chance that you’ll have come across Survey Monkey somewhere along the line. They’re one of the better known businesses operating in the customer feedback sector but, here at VirtuaTell, we’re sure that...

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Alternative to NICE Satmetrix

Alternative to NICE Satmetrix

While there are a number of businesses who specialise in generating, collecting and analysing customer feedback, we believe we’re the best in the industry and are willing to show you why. If you’re thinking of working with NICE Satmetrix, we want to take a moment of...

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Alternative to Medallia

Alternative to Medallia

Though there’s a wide variety of organisations offering customer experience feedback services, not all businesses offer the same standard of service. If you’re considering working with Medallia, we want to tell you why we believe VirtuaTell would be worth considering...

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Alternative to Qualtrics

Alternative to Qualtrics

If you’re considering employing Qualtrics to handle your feedback systems, we’d like to take a moment of your time to tell you why we believe VirtuaTell are better placed to help your business and are a great alternative to Qualtrics. While Qualtrics are experienced...

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