NextGen CX Tools Accessible at Every Level of Your Business

Don’t settle for a ‘one size fits all’ solution; instead, the Synaptum® Customer Experience Management system provides a bespoke toolset that makes complex data analytics understandable, actionable and accessible to everyone within your organisation.

Frontline Staff

Benefit from fully informed and engaged staff wherever they connect with the customer

    • Feedback from all contact channels
    • Data delivered via intuitive real-time dashboards that are easy to understand
    • Customer sentiments displayed
    • Real-time contact centre alerts if and when performance slips

Tools

- Omnichannel Surveys

- Synaptum® Portal

- Analytic Insights

- CXBot

Operational Management

Take advantage of a complete 360-degree view of your teams’ performance

    • Team performance displayed from every contact point
    • Automated real-time issue escalation to triage staff
    • Staff training issues highlighted
    • Real-time customer sentiment changes highlighted
    • Cross-analysed results based on any customer data
    • Staff ideas and satisfaction captured

Tools

- Omnichannel Surveys

- Synaptum® Portal

- Analytic Insights

- Staff Feedback

- CXBot

CX Insight Experts

Go beyond the survey and into total customer predictive understanding

    • Insights recorded at every journey point
    • Results and data lake knowledge combined for deeper analytics
    • Trends, exceptions and predictions displayed
    • Tailored KPI-driven insights functionality
    • Fast issue recognition and escalation management processes built-in as standard

Tools

- Omnichannel Surveys

- Synaptum® Portal

- Analytic Insights

- DataFuse®

- CXBot

C-Suite

Streamlined CX insights that enable decision makers to guide and hone business plans

    • Bespoke insight displays
    • Automated data delivered when convenient
    • Trends and issues highlighted in real-time
    • Always-on analysis and cross referencing
    • Real-time journey and customer segmentation displays
    • Staff ideas and satisfaction levels captured

Tools

- Synaptum® Portal

- Analytic Insights

- DataFuse®

- CXBot

Take Total Control of the CX Xperience

VirtuaTell’s Synaptum® delivers exceptional end-to-end insights designed to reveal the true Voice of the Customer®.