Synaptum Portal
All the data, all the tools – available to authorised staff, all of the time![](https://virtuatell.com/wp-content/uploads/2019/10/Omnichannel-Mastered.png)
Omnichannel Mastered
Collect feedback from every customer contact channel – phone, email, web, chat, social, SMS or smartphone – with the results automatically ported into Synaptum®.
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Fast Feedback
Receive feedback as soon as a customer call, chat or site visit has ended, ensuring you are working with the most accurate, up-to-date data.
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From Macro…
View topline results quickly with Synaptum’s dashboard that frames key data findings in a way employees can understand with minimal training.
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… To Micro
Deep dive into feedback data via Synaptum’s comprehensive chart-based results system to uncover previously hidden customer insights and emerging trends.
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Total Integration
Import results into your other systems including Genesys and Salesforce to ensure you always benefit from a joined-up 360-degree view of your customers.
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Enhanced AI
Leverage cutting edge AI to guarantee you are asking the right questions at the right time and in the right way, so every survey is meaningful and matters.
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Stay Alert
Receive alerts about good/poor scores to make sure customer issues are followed up on, agent training instigated if required – and great performance rewarded.
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Secure Access
Guarantee only staff with suitable clearance are able to see what they are permitted to, plus give employees the tools to act when required.
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Decipher Criticism
Uncover the reasons behind low scores – and learn how to improve them by allowing AI to analyse unstructured customer voice messages.
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Amplify Advocacy
Boost advocacy scores by auto-identifying a positive survey result before triggering a link that forwards the customer to a review site or referral webpage.
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Closed Loops
Enjoy a total Closed Loop process by setting up SLA alerts with results easily monitored via dashboard, creating an invaluable customer retention tool.
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Spread Knowledge
Share important reports across client organisations or to senior management via email while alerting triage teams to emerging issues via dashboard.
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Fuse Data
Push existing customer data to Synaptum’s dashboard to generate new and powerful insights based on your own selectable criteria.
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Total Support
Access support from our team of highly experienced specialists, on hand to aid with feedback analysis as, when and if required.