B2C Xperience
Analyse performance effectiveness at every stage of the customer’s journey![](https://virtuatell.com/wp-content/uploads/2019/10/Capture-1.png)
Capture
… real-time responses throughout the customer’s experience of your brand using in-depth omnichannel feedback monitoring.
Analyse
… comments and feedback in real-time by employing AI and analytics to create actionable and predictive insights.
![](https://virtuatell.com/wp-content/uploads/2019/10/Analyse.png)
![](https://virtuatell.com/wp-content/uploads/2019/10/Alert.png)
Alert
… staff in real-time via VirtuaTell’s easy-to-use Synaptum® Portal, enabling them to deal with any customer issue immediately.
Access
… results and manage closed loop tasks quickly by deploying streamlined dashboards for agents or in-depth charts for insight staff.
![](https://virtuatell.com/wp-content/uploads/2019/10/Access.png)