B2C XperienceAnalyse performance effectiveness at every stage of the customer’s journey
… real-time responses throughout the customer’s experience of your brand using in-depth omnichannel feedback monitoring.
… comments and feedback in real-time by employing AI and analytics to create actionable and predictive insights.
… staff in real-time via VirtuaTell’s easy-to-use Synaptum® Portal, enabling them to deal with any customer issue immediately.
… results and manage closed loop tasks quickly by deploying streamlined dashboards for agents or in-depth charts for insight staff.