B2C Xperience

Analyse performance effectiveness at every stage of the customer’s journey


… real-time responses throughout the customer’s experience of your brand using in-depth omnichannel feedback monitoring.


… comments and feedback in real-time by employing AI and analytics to create actionable and predictive insights.


… staff in real-time via VirtuaTell’s easy-to-use Synaptum® Portal, enabling them to deal with any customer issue immediately.


… results and manage closed loop tasks quickly by deploying streamlined dashboards for agents or in-depth charts for insight staff.