Hear the Voice of the Customer® loud and clear!
- Proven to optimise response rates due to its quick and simple features
- Customers opinions can change quickly so capture instant responses in real time
- Interact with your customers in a way that works for them
- User-friendly medium to boost customer engagement
- Obtain better quality feedback
- Reach out to the digitally focussed customers
- Eliminate delay between event and survey
- Fit in easily with your customers lifestyle and agenda
SMS surveys in real time
Using an SMS text message survey allows you to collect customer feedback in real time. This not only eliminates any delay between event and survey, but it also means that you can uncover and act upon any negative feedback instantly, boosting customer retention.