VirtuaTell’s omnichannel eSurveys will make sure you can collect valuable CX feedback from anyone via online surveys from web email to web popup, email post-chat, smartphone, a POS kiosk or via social media. By uploading your data or using Survey API, you can also ensure you get unbiased and user acceptable feedback, minutes after the event you wish to measure. Capture the customer’s feedback instantly and avoid those long feedback requests. VirtuaTell’s solution will deliver fast, quality, online, web and email survey feedback.
Hear the Voice of the Customer™ loud and clear!
- Real time automated surveys via email, web page popups, post-chat, smartphone and social channels
- Responsive, award-winning survey design
- All results in a single portal
- CXBot® personalises question selection and DataFuse® adds deep insight to results.
- Fast email survey setup and deployment
- Highest industry acceptance rates
- 1st question in invitation minimises customer time wastage
- DataFuse® merges ALL you know about the customer, with the results