Phone Surveys
Innovative phone surveys via post call CX feedback using the universal telephone keyboard Request A Survey Demo Now![All 3 VirtuaTell survey logos](https://virtuatell.com/wp-content/uploads/2020/04/All-3-survey-logos-vsurvey-main.jpg)
Everyone can use a phone so post call telephone surveys immediately after customer contact, delivers an extremely high acceptance rate compared to other methods, whether a simple transfer or a call-back after their interaction. For customers using the phone to contact you, it is the obvious channel to use for capturing call centre customer experience in a way most acceptable to the caller.
Collecting the results is only a small part of what is important so ensuring you are viewing results in an understandable way using our Insight Portal, is also essential. When combined with our DataFuse™ Elements, you can cross reference survey results with all you now about the customer.
To make the post call survey feedback actionable and ensure it drives service improvements we use real-time triggering alerts for issues and unhappy customers, making data proactive in a way that retains customers and increases satisfaction.
Hear the Voice of the Customer® loud and clear!
- Real time post call telephone surveys, straight after the customer called
- Ideal for contact centre surveys
- Access the non-technical or mobile customers
- 75%+ acceptance rate
- Call-back to avoid cherry picking
- Get feedback on the channel the customer called on
- Contact call centre agent feedback in real time
![VirtuaTell graphic of computer and phone](https://virtuatell.com/wp-content/uploads/2019/10/Omnichannel-Mastered.png)
Fast survey setup
![](https://virtuatell.com/wp-content/uploads/2019/10/Years-of-Experience.png)
Fast scoring
![VirtuaTell voice of the customer graphic](https://virtuatell.com/wp-content/uploads/2019/10/Voice-of-the-Customer™.png)
Verbatim recording
![](https://virtuatell.com/wp-content/uploads/2019/10/Stay-Alert.png)
Net Promoter challenge
![](https://virtuatell.com/wp-content/uploads/2019/11/Frontline-Staff-01.png)
Extensive contact centre expertise
![](https://virtuatell.com/wp-content/uploads/2019/10/Insight-Specialists.jpg)