by Alan Weaser | Jan 30, 2018 | Voice Of The Customer® Blog
Let us help drive your COPC standards. Contact us Today! Contact Us If you want to improve your company’s customer service operations, you first need to measure them. At VirtuaTell, our main focus is how we can help you to measure the customer experience via our...
by Alan Weaser | Jan 23, 2018 | Voice Of The Customer® Blog
Have a Question? Contact us Today! Contact Us If you’re interested in customer feedback, there’s probably a good chance that you’ll have come across Survey Monkey somewhere along the line. They’re one of the better known businesses operating in the customer feedback...
by Alan Weaser | Dec 5, 2017 | Voice Of The Customer® Blog
Here at VirtuaTell, we believe in the Voice of the Customer, which is no great surprise, given that it’s a VirtuaTell trademark! But just what is it? And how can it help you? What is the Voice of the Customer? The Voice of the Customer might seem like a simple...
by Alan Weaser | Nov 28, 2017 | Voice Of The Customer® Blog
There are dozens and dozens of different kinds of customer service software – or CSS – out there, just at the end of a quick Google search. From well-known brands like Microsoft to those that might not be known outside of the field like Freshdesk and...
by Alan Weaser | Nov 21, 2017 | Voice Of The Customer® Blog
The importance of customer feedback can not be overstated in any business. Without it, how can you grow in the right direction, or maximise the productivity in what you do? For businesses that need to sell, customer feedback is absolutely vital as a part of the sales...
by Alan Weaser | Nov 14, 2017 | Voice Of The Customer® Blog
Photo credit: wonderferret via VisualHunt / CC BY If you’re looking for a DIY approach to survey building, we know that sometimes it’s difficult to come up with a great customer satisfaction survey without resorting to boring templates you can find online. These...
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