by G W | May 14, 2020 | Business, CX Feedback, Survey Wiki Blog, Voice Of The Customer®, Voice Of The Customer® Blog, Voice Of The Customer® Blog
The COVID-19 crisis has introduced a unique set of challenges for businesses across the globe – particularly those that aren’t used to supporting remote customer service agents or even doing most of their work digitally. During the current lock down, it is vital for...
by Alan Weaser | Apr 23, 2020 | Business, Contact Centre, CX Feedback, Survey Wiki Blog, Voice Of The Customer® Blog, Voice Of The Customer® Blog
Try a VirtuaTell Text/SMS survey demo Click Here In this systematically technical expanse of the 21st century ‘on-click’ world, call centers have boomed more than our imagination could ever surpass. However, the advancement towards an unimaginable mobile and time poor...
by Alan Weaser | Apr 20, 2020 | CX Feedback, Voice Of The Customer® Blog, Voice Of The Customer® Blog
You may have heard of the terms natural language processing, text mining or simply, text analytics but how does it work and as a business, how do you take advantage of text analytics to improve and take your customer experience to the next level? The Importance...
by Alan Weaser | Mar 16, 2020 | Contact Centre, CX Feedback, Voice Of The Customer® Blog
Why is call centre integration of your CX feedback solution a must? Anyone not linking their customer experience feedback survey application with third party omnichannel contact centre solutions, such as Genesys Cloud, is wasting a unique opportunity to gain superior...
by Alan Weaser | Feb 2, 2020 | Voice Of The Customer® Blog
The new GDPR regulations came into force on 25 May 2018. And on 1 Jan 2020, we have also seen the introduction of the CCPA. With all the false news, misleading blogs and opinions, it’s almost impossible to find out the facts and know if you are fully GDPR and CCPA...
by Alan Weaser | Aug 11, 2019 | Contact Centre, CX Feedback, Salesforce, Voice Of The Customer® Blog
Our Synaptum® integration for Salesforce gives immediate access to omnichannel customer insight, collected automatically on any customer contact channel, delivered back to records and cases and with no agent selection bias. VirtuaTell drives the Evolution of...
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