by Alan Weaser | Apr 23, 2020 | Business, Contact Centre, CX Feedback, Survey Wiki Blog, Voice Of The Customer® Blog, Voice Of The Customer® Blog
Try a VirtuaTell Text/SMS survey demo Click Here In this systematically technical expanse of the 21st century ‘on-click’ world, call centers have boomed more than our imagination could ever surpass. However, the advancement towards an unimaginable mobile and time poor...
by Alan Weaser | Mar 16, 2020 | Contact Centre, CX Feedback, Voice Of The Customer® Blog
Why is call centre integration of your CX feedback solution a must? Anyone not linking their customer experience feedback survey application with third party omnichannel contact centre solutions, such as Genesys Cloud, is wasting a unique opportunity to gain superior...
by Alan Weaser | Aug 11, 2019 | Contact Centre, CX Feedback, Salesforce, Voice Of The Customer® Blog
Our Synaptum® integration for Salesforce gives immediate access to omnichannel customer insight, collected automatically on any customer contact channel, delivered back to records and cases and with no agent selection bias. VirtuaTell drives the Evolution of...
by Alan Weaser | Apr 12, 2019 | Contact Centre, CX Feedback, Survey Wiki Blog, Voice Of The Customer®, Voice Of The Customer® Blog, Voice Of The Customer® Blog
Surveys have been a tried and tested method of understanding how customers think about you, and provide the insights needed to make the most effective improvements across the customer journey. Unfortunately, the cheap – or free – offerings from the likes of...
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