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VirtuaTell Continues the Evolution of Salesforce Customer Feedback

VirtuaTell Continues the Evolution of Salesforce Customer Feedback

by Alan Weaser | Aug 11, 2019 | Contact Centre, CX Feedback, Salesforce, Voice Of The Customer® Blog

Our Synaptum® integration for Salesforce gives immediate access to omnichannel customer insight, collected automatically on any customer contact channel, delivered back to records and cases and with no agent selection bias. VirtuaTell drives the Evolution of...
From Surveys to Conversations

From Surveys to Conversations

by Alan Weaser | Apr 12, 2019 | Contact Centre, CX Feedback, Survey Wiki Blog, Voice Of The Customer®, Voice Of The Customer® Blog, Voice Of The Customer® Blog

Surveys have been a tried and tested method of understanding how customers think about you, and provide the insights needed to make the most effective improvements across the customer journey.  Unfortunately, the cheap – or free – offerings from the likes of...
Customer Satisfaction 101: How to maximize customer satisfaction but still look out for number 1

Customer Satisfaction 101: How to maximize customer satisfaction but still look out for number 1

by Alan Weaser | Dec 12, 2018 | Voice Of The Customer® Blog

We live in a digital age. The tools that we have at our disposal – from interactive software that can answer phone calls, to email newsletters and websites that can answer the vast majority of questions a customer might have – have made customer service quicker,...
What’s the Future of Customer Feedback on the Utility Sector

What’s the Future of Customer Feedback on the Utility Sector

by Alan Weaser | Apr 24, 2018 | Voice Of The Customer® Blog

Have a Question? Contact us Today! Contact Us Customer experience feedback is increasingly being identified as the main competitive differentiator for businesses and this is no different for the future of customer feedback on the utility sector. But many studies show...
Measuring the Customer Experience: How VirtuaTell Can Help

Measuring the Customer Experience: How VirtuaTell Can Help

by Alan Weaser | Jan 30, 2018 | Voice Of The Customer® Blog

Let us help drive your COPC standards. Contact us Today! Contact Us If you want to improve your company’s customer service operations, you first need to measure them. At VirtuaTell, our main focus is how we can help you to measure the customer experience via our...
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