by G W | May 28, 2020 | CX Feedback, Survey Wiki Blog, Voice Of The Customer® Blog
In most cases, customer experience surveys are too long. VirtuaTell has been a major campaigner to keep them short, using their KISKIS message – Keep it simple, keep it short. So, why should we adopt the KISKIS methodology? Survey response rates are falling fast Due...
by G W | May 14, 2020 | Business, CX Feedback, Survey Wiki Blog, Voice Of The Customer®, Voice Of The Customer® Blog, Voice Of The Customer® Blog
The COVID-19 crisis has introduced a unique set of challenges for businesses across the globe – particularly those that aren’t used to supporting remote customer service agents or even doing most of their work digitally. During the current lock down, it is vital for...
by Alan Weaser | Apr 23, 2020 | Business, Contact Centre, CX Feedback, Survey Wiki Blog, Voice Of The Customer® Blog, Voice Of The Customer® Blog
Try a VirtuaTell Text/SMS survey demo Click Here In this systematically technical expanse of the 21st century ‘on-click’ world, call centers have boomed more than our imagination could ever surpass. However, the advancement towards an unimaginable mobile and time poor...
by Alan Weaser | Apr 20, 2020 | CX Feedback, Voice Of The Customer® Blog, Voice Of The Customer® Blog
You may have heard of the terms natural language processing, text mining or simply, text analytics but how does it work and as a business, how do you take advantage of text analytics to improve and take your customer experience to the next level? The Importance...
by Alan Weaser | Apr 7, 2020 | Business, CX Feedback, Survey Wiki Blog, Uncategorised
With the coronavirus pandemic prompting employers to vacate the workplace, there is global concern as to the health and wellbeing of remote employees now working from home. But is there more that Managers and HR professionals can be doing, through the use of automated...
by Alan Weaser | Mar 16, 2020 | Contact Centre, CX Feedback, Voice Of The Customer® Blog
Why is call centre integration of your CX feedback solution a must? Anyone not linking their customer experience feedback survey application with third party omnichannel contact centre solutions, such as Genesys Cloud, is wasting a unique opportunity to gain superior...
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