Customer
Xperience Blog
The ultimate blog source of experience and knowledge from the Home of the Voice of the Customer® – a VirtuaTell Trade mark
Alternative to Survey Monkey
If you’re interested in customer feedback, there’s probably a good chance that you’ll have come across Survey Monkey somewhere along the line. They’re one of the better known businesses operating in the customer feedback sector but, here at VirtuaTell, we’re sure that...
Alternative to NICE Satmetrix
While there are a number of businesses who specialise in generating, collecting and analysing customer feedback, we believe we’re the best in the industry and are willing to show you why. If you’re thinking of working with NICE Satmetrix, we want to take a moment of...
Alternative to Medallia
Though there’s a wide variety of organisations offering customer experience feedback services, not all businesses offer the same standard of service. If you’re considering working with Medallia, we want to tell you why we believe VirtuaTell would be worth considering...
Alternative to Qualtrics
If you’re considering employing Qualtrics to handle your feedback systems, we’d like to take a moment of your time to tell you why we believe VirtuaTell are better placed to help your business and are a great alternative to Qualtrics. While Qualtrics are experienced...
Loud and Clear: Hearing the Voice of the Customer
Here at VirtuaTell, we believe in the Voice of the Customer, which is no great surprise, given that it's a VirtuaTell trademark! But just what is it? And how can it help you? What is the Voice of the Customer? The Voice of the Customer might seem like a simple...
6 ways to increase survey response rates
With over-surveying, absurdly long surveys and disconnected senders, survey response rates are falling fast! To achieve the objectives of gathering customer feedback efficiently whilst not annoying your customers and obtaining accurate results you can act upon, care...
Why using the right customer service software can make all the difference
There are dozens and dozens of different kinds of customer service software - or CSS - out there, just at the end of a quick Google search. From well-known brands like Microsoft to those that might not be known outside of the field like Freshdesk and Samanage, anybody...
The importance of customer feedback in the sales cycle
The importance of customer feedback can not be overstated in any business. Without it, how can you grow in the right direction, or maximise the productivity in what you do? For businesses that need to sell, customer feedback is absolutely vital as a part of the sales...
How to survey the Customer Journey
CXM experts agree that companies need to consider the customer’s full end-to-end journey, as opposed to isolated touchpoints, if they are truly to understand how they are performing in their customers’ eyes. According to research in the Harvard Business Review, across...
10 great customer satisfaction surveys that tick all the boxes
Photo credit: wonderferret via VisualHunt / CC BY If you're looking for a DIY approach to survey building, we know that sometimes it’s difficult to come up with a great customer satisfaction survey without resorting to boring templates you can find online. These are...
Just What Is The Customer Happiness Index?
Happiness. It's what we all strive for. It's what's used to measure the progress of the nation in Bhutan. And increasingly, it's becoming a measurement that can predict the customer churn rate of a business. The cold, hard fact is that if you want your business...
Why all CX survey scores are not equal
Did you know all CX survey scores are not equal? Not even close! In order to create a customer satisfaction survey that’s fair, there’s a number of things you have to consider – from the survey questions, to the rating system, to the collection method. In order to get...
