by Alan Weaser | Apr 10, 2017 | Voice Of The Customer® Blog
Valentine’s Day – the day that all call centre agents get celebrated by their employers! No? Did we get this wrong? OK, but you’ve at least been asked by your employer via agent surveys about how you’re feeling, right? WHAT?! Ok, so it’s natural that your...
by Alan Weaser | Mar 20, 2017 | Voice Of The Customer® Blog
It’s sometimes fun to take advice from those… less involved in the customer satisfaction industry, and with the Oscar’s this week, we began thinking about what Hollywood could teach us. But whilst Leonardo DiCaprio showed tenacity, it turns out there...
by Alan Weaser | Feb 27, 2017 | Voice Of The Customer® Blog
The big questions of 2016: who’s going to win the US presidential election? Will the new Top Gear deliver? And the most important of all: what is omnichannel customer service? Omnichannel refers to the fact that a customer now has a variety of ways of interacting with...
by Alan Weaser | Jan 16, 2017 | Voice Of The Customer® Blog
Here at VIRTUATell, we believe in the Voice of the Customer , which is no great surprise, given that it’s a VIRTUATell trademark! But just what is it? And how can it help you? What is the Voice of the Customer? The Voice of the Customer might seem like a simple...
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