by Alan Weaser | Jul 1, 2017 | Voice Of The Customer® Blog
It is a truth universally acknowledged that Temkins fourth law of Customer Experience says, “Unengaged employees don’t create engaged customers.” As many companies understand, it is the crossroad between engaged employees and their interactions with the customer...
by Alan Weaser | Jun 17, 2017 | Voice Of The Customer® Blog
Here are a selection of five Advantages of conducting surveys in real-time, that you may find useful It is now well accepted that customer feedback is essential for any business – how else will you know what you’ve done right, what you’ve done wrong, and how your...
by Alan Weaser | Jun 10, 2017 | Voice Of The Customer® Blog
There is an art to finding the right words to use in your surveys. Or perhaps that should say: There is a science to writing surveys that get the best results and if you are using automated phone and online surveys such as those supplied by VIRTUATell there are even...
by Alan Weaser | May 27, 2017 | Voice Of The Customer® Blog
Best Practice Tips for SMS Surveys Asking anyone with whom you want to do new or additional business, to complete a survey via SMS if it is not just a single question, can actually jeopardise business and put relationships at risk. The constant to and fro of the...
by Alan Weaser | Apr 21, 2017 | Voice Of The Customer® Blog
How 2015 UK election polls prove real-time is the best type of survey The 2015 UK election dust has settled, 61.3 million votes have been counted and the UK has a new government but many so-called specialist pollsters and survey experts are still confused and...
by Alan Weaser | Apr 14, 2017 | Voice Of The Customer® Blog
The 2014 Indian Election was the biggest survey in the world with more than 800 million people heading to the polling stations to vote, in what is essentially, the world’s largest survey. In such an expansive nation, with so many voters, and 543 elected seats, this is...
Recent Comments