by Alan Weaser | Aug 27, 2017 | Voice Of The Customer® Blog
Ask the ordinary man on the street what the definition of research is and he’ll likely give you a blank stare, more so if you ask him to differentiate quantitative and qualitative research. But most people would be able answer if you asked them if they preferred...
by Alan Weaser | Aug 13, 2017 | Voice Of The Customer® Blog
Technology has brought us cheaper manufacturing methods, faster results across almost all industries, and the possibility of a robot future. And whilst the norm for companies wanting to perform surveys used to involve a telephone book or a clipboard, technology has...
by Alan Weaser | Aug 5, 2017 | Voice Of The Customer® Blog
You’re excited about the customer satisfaction survey that your company has been conducting. You’re eager to find out how your customers feel about your firm. You’re very confident that your survey results will make a big difference on the way you run your business....
by Alan Weaser | Jul 29, 2017 | Voice Of The Customer® Blog
Many precision polling customers will be looking for an alternative to Survey Monkey as they announced earlier in the year by email and their sign-in page they had decided to close down the automated telephone survey business they acquired in 2010. Obviously,...
by Alan Weaser | Jul 22, 2017 | Voice Of The Customer® Blog
Turn automated telephone surveys on, whenever required using VIRTUATell’s instantly accessible VXML automated telephone survey API for VXML IVR Automated telephone surveys are now available with almost no effort, to anyone with access to a VoiceXML 2.0...
by Alan Weaser | Jul 8, 2017 | Voice Of The Customer® Blog
As the textbooks say, the Voice of the Customer (VOC) is the in-depth market research process to capture a customer’s expectations, preferences, and aversions – producing a detailed set of customer wants and needs, organised into a prioritised, logical, business...
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