by Alan Weaser | Nov 7, 2017 | Voice Of The Customer® Blog
Happiness. It’s what we all strive for. It’s what’s used to measure the progress of the nation in Bhutan. And increasingly, it’s becoming a measurement that can predict the customer churn rate of a business. The cold, hard fact is that if...
by Alan Weaser | Oct 21, 2017 | Voice Of The Customer® Blog
Data is the lifeblood of what we do at VirtuaTell, so whilst we often write about ways in which to maximise your customer satisfaction levels, we love nothing more than a visual representation involving numbers. Enter customer service infographics! We’ve...
by Alan Weaser | Oct 7, 2017 | Voice Of The Customer® Blog
You’re swimming in data! Your survey has been an unprecedented success! There are numbers everywhere! But wait just a minute. Do you have the nagging feeling that you’re not done yet? Yes, next up is the analysis, and this is where things get chart-y. Whilst there are...
by Alan Weaser | Oct 1, 2017 | Voice Of The Customer® Blog
Recruiting and persuading customers to answer your survey is just stage one of the survey process. You want the completion rate of your survey to be as high as possible. We’ve spoken previously about how to maximise the chances of someone taking your survey in the...
by Alan Weaser | Sep 17, 2017 | Voice Of The Customer® Blog
“What gets measured, gets managed” may be a tired phrase, but it holds truth. However, it makes no reference to timescales. Do you want to be managing today’s issue in next month’s catch-up meeting? Or would you like to be able to see results this afternoon? Enter:...
by Alan Weaser | Sep 10, 2017 | Voice Of The Customer® Blog
Your business may be taking off, but it won’t thrive without you having a deep insight into what your customers think and say about you. You need feedback on your customer’s opinion about the product or service your business offers. You need to understand how they...
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