by G W | May 14, 2020 | Business, CX Feedback, Survey Wiki Blog, Voice Of The Customer®, Voice Of The Customer® Blog, Voice Of The Customer® Blog
The COVID-19 crisis has introduced a unique set of challenges for businesses across the globe – particularly those that aren’t used to supporting remote customer service agents or even doing most of their work digitally. During the current lock down, it is vital for...
by Alan Weaser | Apr 12, 2019 | Contact Centre, CX Feedback, Survey Wiki Blog, Voice Of The Customer®, Voice Of The Customer® Blog, Voice Of The Customer® Blog
Surveys have been a tried and tested method of understanding how customers think about you, and provide the insights needed to make the most effective improvements across the customer journey. Unfortunately, the cheap – or free – offerings from the likes of...
by Alan Weaser | May 20, 2017 | Voice Of The Customer®
7 Common Survey Design Mistakes Survey Hints & Tips: What are the biggest mistakes people make when creating a customer satisfaction survey? Making surveys too long At VIRTUATell we deliver surveys on your behalf through a variety of devices; over the phone,...
by Alan Weaser | May 13, 2017 | Voice Of The Customer®
How to improve customer survey completion rates and what opt-in and completion rate should you expect from customer surveys? At VIRTUATell we have a valuable reputation for achieving the highest survey conversion rates in the industry. We do so by using a number of...
by Alan Weaser | May 5, 2017 | Voice Of The Customer®
Why Use Net Promoter Score ™ (NPS) to increase customer satisfaction Do you know what proportion of your customers would recommend your product or services to their friends? And does this number outweigh those people who have had a bad experience with your company?...
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