by Alan Weaser | May 20, 2017 | Voice Of The Customer®
7 Common Survey Design Mistakes Survey Hints & Tips: What are the biggest mistakes people make when creating a customer satisfaction survey? Making surveys too long At VIRTUATell we deliver surveys on your behalf through a variety of devices; over the phone,...
by Alan Weaser | May 13, 2017 | Voice Of The Customer®
How to improve customer survey completion rates and what opt-in and completion rate should you expect from customer surveys? At VIRTUATell we have a valuable reputation for achieving the highest survey conversion rates in the industry. We do so by using a number of...
by Alan Weaser | May 5, 2017 | Voice Of The Customer®
Why Use Net Promoter Score ™ (NPS) to increase customer satisfaction Do you know what proportion of your customers would recommend your product or services to their friends? And does this number outweigh those people who have had a bad experience with your company?...
by Alan Weaser | Apr 24, 2017 | Voice Of The Customer® Blog
At VIRTUATel we know that a good survey doesn’t just use the right questions, it uses the right scale to measure the response. We probably spend 75% of our client setup time on the script and survey scales – it’s that important. But with numerous choices out...
by Alan Weaser | Apr 21, 2017 | Voice Of The Customer® Blog
How 2015 UK election polls prove real-time is the best type of survey The 2015 UK election dust has settled, 61.3 million votes have been counted and the UK has a new government but many so-called specialist pollsters and survey experts are still confused and...
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