by Alan Weaser | Jul 1, 2017 | Voice Of The Customer® Blog
It is a truth universally acknowledged that Temkins fourth law of Customer Experience says, “Unengaged employees don’t create engaged customers.” As many companies understand, it is the crossroad between engaged employees and their interactions with the customer...
by Alan Weaser | Jun 17, 2017 | Voice Of The Customer® Blog
Here are a selection of five Advantages of conducting surveys in real-time, that you may find useful It is now well accepted that customer feedback is essential for any business – how else will you know what you’ve done right, what you’ve done wrong, and how your...
by Alan Weaser | Jun 10, 2017 | Voice Of The Customer® Blog
There is an art to finding the right words to use in your surveys. Or perhaps that should say: There is a science to writing surveys that get the best results and if you are using automated phone and online surveys such as those supplied by VIRTUATell there are even...
by Alan Weaser | May 28, 2017 | Voice Of The Customer® Blog
Your company may have spent years building the brand, using hard-earned money to promote ideas and products that you believed in, and now you’re starting to see your market share grow. Customers know who you are and what you stand for. They recognise your brand and...
by Alan Weaser | May 27, 2017 | Voice Of The Customer® Blog
Best Practice Tips for SMS Surveys Asking anyone with whom you want to do new or additional business, to complete a survey via SMS if it is not just a single question, can actually jeopardise business and put relationships at risk. The constant to and fro of the...
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