by Alan Weaser | Apr 14, 2017 | Voice Of The Customer® Blog
The 2014 Indian Election was the biggest survey in the world with more than 800 million people heading to the polling stations to vote, in what is essentially, the world’s largest survey. In such an expansive nation, with so many voters, and 543 elected seats, this is...
by Alan Weaser | Apr 10, 2017 | Voice Of The Customer® Blog
Valentine’s Day – the day that all call centre agents get celebrated by their employers! No? Did we get this wrong? OK, but you’ve at least been asked by your employer via agent surveys about how you’re feeling, right? WHAT?! Ok, so it’s natural that your...
by Alan Weaser | Apr 7, 2017 | Voice Of The Customer® Blog
A white paper discussing that surveys such as VIRTUATell’s IS the “missing link” when using technology analytics. Using Analytics alone, is like looking at a house through a letterbox! We suggest; Analytics is an overview only – customers are individuals Analytics...
by Alan Weaser | Apr 1, 2017 | Voice Of The Customer® Blog
Topdanmark increases knowledge about danish customer satisfaction and loyalty drivers using VIRTUATell ’s automated surveys The Challenge As Denmark’s second largest insurance provider, Topdanmark is constantly under pressure to ensure that it maintains its position...
by Alan Weaser | Mar 25, 2017 | Voice Of The Customer® Blog
British Gas installs VIRTUATell’s automated customer survey solution, to capture the “Voice of their Customer”, from three and a half million calls per month. London, England January 2010 In 2007, Phil Bentley, the Managing Director of British Gas, stated that...
Recent Comments