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Advantages of SMS CX Feedback Surveys

Advantages of SMS CX Feedback Surveys

by Alan Weaser | Apr 23, 2020 | Business, Contact Centre, CX Feedback, Survey Wiki Blog, Voice Of The Customer® Blog, Voice Of The Customer® Blog

Try a VirtuaTell Text/SMS survey demo Click Here In this systematically technical expanse of the 21st century ‘on-click’ world, call centers have boomed more than our imagination could ever surpass. However, the advancement towards an unimaginable mobile and time poor...
Let Text Analytics Take Your Customer Experience to the Next Level

Let Text Analytics Take Your Customer Experience to the Next Level

by Alan Weaser | Apr 20, 2020 | CX Feedback, Voice Of The Customer® Blog, Voice Of The Customer® Blog

You may have heard of the terms natural language processing, text mining or simply, text analytics but how does it work and as a business, how do you take advantage of text analytics to improve and take your customer experience to the next level?   The Importance...
Automated Surveys To Monitor Health & Wellbeing of Remote Workers

Automated Surveys To Monitor Health & Wellbeing of Remote Workers

by Alan Weaser | Apr 7, 2020 | Business, CX Feedback, Survey Wiki Blog, Uncategorised

With the coronavirus pandemic prompting employers to vacate the workplace, there is global concern as to the health and wellbeing of remote employees now working from home. But is there more that Managers and HR professionals can be doing, through the use of automated...

Recent Posts

  • KISKIS – Keep it simple, keep it short
  • Effects of Remote Working on Customer Experience
  • Advantages of SMS CX Feedback Surveys
  • Let Text Analytics Take Your Customer Experience to the Next Level
  • Automated Surveys To Monitor Health & Wellbeing of Remote Workers

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