From Surveys to Conversations

by Alan Weaser | Apr 12, 2019 | Contact Centre, CX Feedback, Survey Wiki Blog, Voice Of The Customer®, Voice Of The Customer® Blog, Voice Of The Customer® Blog

Surveys have been a tried and tested method of understanding how customers think about you, and provide the insights needed to make the most effective improvements across the customer journey.  Unfortunately, the cheap – or free – offerings from the likes of...