by Alan Weaser | Nov 28, 2017 | Voice Of The Customer® Blog
With over-surveying, absurdly long surveys and disconnected senders, survey response rates are falling fast! To achieve the objectives of gathering customer feedback efficiently whilst not annoying your customers and obtaining accurate results you can act upon, care...
by Alan Weaser | Nov 28, 2017 | Voice Of The Customer® Blog
There are dozens and dozens of different kinds of customer service software – or CSS – out there, just at the end of a quick Google search. From well-known brands like Microsoft to those that might not be known outside of the field like Freshdesk and...
by Alan Weaser | Nov 21, 2017 | Voice Of The Customer® Blog
The importance of customer feedback can not be overstated in any business. Without it, how can you grow in the right direction, or maximise the productivity in what you do? For businesses that need to sell, customer feedback is absolutely vital as a part of the sales...
by Alan Weaser | Nov 15, 2017 | Voice Of The Customer® Blog
CXM experts agree that companies need to consider the customer’s full end-to-end journey, as opposed to isolated touchpoints, if they are truly to understand how they are performing in their customers’ eyes. According to research in the Harvard Business Review, across...
by Alan Weaser | Nov 14, 2017 | Voice Of The Customer® Blog
Photo credit: wonderferret via VisualHunt / CC BY If you’re looking for a DIY approach to survey building, we know that sometimes it’s difficult to come up with a great customer satisfaction survey without resorting to boring templates you can find online. These...
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