by Alan Weaser | Oct 21, 2017 | Voice Of The Customer® Blog
Data is the lifeblood of what we do at VirtuaTell, so whilst we often write about ways in which to maximise your customer satisfaction levels, we love nothing more than a visual representation involving numbers. Enter customer service infographics! We’ve...
by Alan Weaser | Oct 7, 2017 | Voice Of The Customer® Blog
You’re swimming in data! Your survey has been an unprecedented success! There are numbers everywhere! But wait just a minute. Do you have the nagging feeling that you’re not done yet? Yes, next up is the analysis, and this is where things get chart-y. Whilst there are...
by Alan Weaser | Oct 1, 2017 | Voice Of The Customer® Blog
Turn automated telephone surveys on whenever required, using VirtuaTell’s instantly accessible VXML automated telephone survey API for VXML IVR On-demand automated telephone surveys are now available with almost no effort, to anyone with access to a VoiceXML 2.0...
by Alan Weaser | Oct 1, 2017 | Voice Of The Customer® Blog
Recruiting and persuading customers to answer your survey is just stage one of the survey process. You want the completion rate of your survey to be as high as possible. We’ve spoken previously about how to maximise the chances of someone taking your survey in the...
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