VIRTUATell are unusual in being capable of conducting automated customer surveys across all contact channels including inbound and outbound phone, email, web, SMS, smartphone and social media. However, unless you use the correct channel in the correct way, your survey...
“What gets measured, gets managed” may be a tired phrase, but it holds truth. However, it makes no reference to timescales. Do you want to be managing today’s issue in next month’s catch-up meeting? Or would you like to be able to see results this afternoon? Enter:...
Your business may be taking off, but it won’t thrive without you having a deep insight into what your customers think and say about you. You need feedback on your customer’s opinion about the product or service your business offers. You need to understand how they...
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