by Alan Weaser | Jul 29, 2017 | Voice Of The Customer® Blog
Many precision polling customers will be looking for an alternative to Survey Monkey as they announced earlier in the year by email and their sign-in page they had decided to close down the automated telephone survey business they acquired in 2010. Obviously,...
by Alan Weaser | Jul 22, 2017 | Voice Of The Customer® Blog
Turn automated telephone surveys on, whenever required using VIRTUATell’s instantly accessible VXML automated telephone survey API for VXML IVR Automated telephone surveys are now available with almost no effort, to anyone with access to a VoiceXML 2.0...
by Alan Weaser | Jul 8, 2017 | Voice Of The Customer® Blog
As the textbooks say, the Voice of the Customer (VOC) is the in-depth market research process to capture a customer’s expectations, preferences, and aversions – producing a detailed set of customer wants and needs, organised into a prioritised, logical, business...
by Alan Weaser | Jul 1, 2017 | Voice Of The Customer® Blog
It is a truth universally acknowledged that Temkins fourth law of Customer Experience says, “Unengaged employees don’t create engaged customers.” As many companies understand, it is the crossroad between engaged employees and their interactions with the customer...
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