by Alan Weaser | May 28, 2017 | Voice Of The Customer® Blog
Your company may have spent years building the brand, using hard-earned money to promote ideas and products that you believed in, and now you’re starting to see your market share grow. Customers know who you are and what you stand for. They recognise your brand and...
by Alan Weaser | May 27, 2017 | Voice Of The Customer® Blog
Best Practice Tips for SMS Surveys Asking anyone with whom you want to do new or additional business, to complete a survey via SMS if it is not just a single question, can actually jeopardise business and put relationships at risk. The constant to and fro of the...
by Alan Weaser | May 20, 2017 | Voice Of The Customer®
7 Common Survey Design Mistakes Survey Hints & Tips: What are the biggest mistakes people make when creating a customer satisfaction survey? Making surveys too long At VIRTUATell we deliver surveys on your behalf through a variety of devices; over the phone,...
by Alan Weaser | May 13, 2017 | Voice Of The Customer®
How to improve customer survey completion rates and what opt-in and completion rate should you expect from customer surveys? At VIRTUATell we have a valuable reputation for achieving the highest survey conversion rates in the industry. We do so by using a number of...
by Alan Weaser | May 5, 2017 | Voice Of The Customer®
Why Use Net Promoter Score ™ (NPS) to increase customer satisfaction Do you know what proportion of your customers would recommend your product or services to their friends? And does this number outweigh those people who have had a bad experience with your company?...
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