by Alan Weaser | Apr 24, 2017 | Voice Of The Customer® Blog
At VIRTUATel we know that a good survey doesn’t just use the right questions, it uses the right scale to measure the response. We probably spend 75% of our client setup time on the script and survey scales – it’s that important. But with numerous choices out...
by Alan Weaser | Apr 21, 2017 | Voice Of The Customer® Blog
How 2015 UK election polls prove real-time is the best type of survey The 2015 UK election dust has settled, 61.3 million votes have been counted and the UK has a new government but many so-called specialist pollsters and survey experts are still confused and...
by Alan Weaser | Apr 14, 2017 | Voice Of The Customer® Blog
The 2014 Indian Election was the biggest survey in the world with more than 800 million people heading to the polling stations to vote, in what is essentially, the world’s largest survey. In such an expansive nation, with so many voters, and 543 elected seats, this is...
by Alan Weaser | Apr 10, 2017 | Voice Of The Customer® Blog
Valentine’s Day – the day that all call centre agents get celebrated by their employers! No? Did we get this wrong? OK, but you’ve at least been asked by your employer via agent surveys about how you’re feeling, right? WHAT?! Ok, so it’s natural that your...
by Alan Weaser | Apr 7, 2017 | Voice Of The Customer® Blog
A white paper discussing that surveys such as VIRTUATell’s IS the “missing link” when using technology analytics. Using Analytics alone, is like looking at a house through a letterbox! We suggest; Analytics is an overview only – customers are individuals Analytics...
Recent Comments