by Alan Weaser | Mar 25, 2017 | Voice Of The Customer® Blog
British Gas installs VIRTUATell’s automated customer survey solution, to capture the “Voice of their Customer”, from three and a half million calls per month. London, England January 2010 In 2007, Phil Bentley, the Managing Director of British Gas, stated that...
by Alan Weaser | Mar 20, 2017 | Voice Of The Customer® Blog
It’s sometimes fun to take advice from those… less involved in the customer satisfaction industry, and with the Oscar’s this week, we began thinking about what Hollywood could teach us. But whilst Leonardo DiCaprio showed tenacity, it turns out there...
by Alan Weaser | Mar 18, 2017 | Voice Of The Customer® Blog
What is The Next BIG Thing In Call Centres ? A Solution That Delivers: Increased Customer Satisfaction Increased Agent Satisfaction Increased Revenue, and Reduced Costs This is a article that was published by Dr. Jon Anton, Director of Research, Purdue University...
by Alan Weaser | Mar 11, 2017 | Voice Of The Customer® Blog
Most firms say they are looking to concentrate on better customer service to survive tougher market conditions, yet a woeful number have failed to even gather the right data identifying who exactly their customers are. By Stuart Lauchlan, news and analysis editor...
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