by Alan Weaser | Feb 27, 2017 | Voice Of The Customer® Blog
The big questions of 2016: who’s going to win the US presidential election? Will the new Top Gear deliver? And the most important of all: what is omnichannel customer service? Omnichannel refers to the fact that a customer now has a variety of ways of interacting with...
by Alan Weaser | Feb 25, 2017 | Voice Of The Customer® Blog
The Challenge Call queue lengths, lack of ownership, poor resolution and lack of agent knowledge, were comments we were receiving from our customers. Whilst ntl had always strived to provide the best service to our customers, the previous model had not maximised the...
by Alan Weaser | Feb 18, 2017 | Voice Of The Customer® Blog
For immediate release Date: 24/04/2006 Subtitle: VIRTUATell’s customer satisfaction surveys generate charitable donations for The Beacon Appeal. London, England March 27th 2006. – Clients of VIRTUATell, a division of Interactive Voice Response Ltd, and...
by Alan Weaser | Feb 11, 2017 | Voice Of The Customer® Blog
GE Money get a true insight into what call automation their customers want, using VIRTUATell’s automated customer survey service, to capture the Voice of their Customer®, via call centre calls. London, England September 2005 One of the largest companies in the...
by Alan Weaser | Feb 4, 2017 | Voice Of The Customer® Blog
For immediate release To assist in DHL’s drive to acquire multi-channel customer feed-back, VIRTUATell have added web & email capability to their market leading telephone based, customer satisfaction survey service. London, England June 23rd 2005 – ...
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