by Alan Weaser | Jan 28, 2017 | Voice Of The Customer® Blog
Due to customer demand, VIRTUATell have introduced a parallel web & email survey capability to their Automated Satisfaction Measurement & Analysis (ASMA), which will allow customers to record their satisfaction surveys on whichever medium is most convenient...
by Alan Weaser | Jan 21, 2017 | Voice Of The Customer® Blog
VIRTUATell put their money where their mouth is for Customer Satisfaction Week (Oct 4th – 10th). London, England Sept 21st 2004. – VIRTUATell, the company that supplies leading call centres with their ASMA ( Automated Satisfaction Measurement & Analysis)...
by Alan Weaser | Jan 16, 2017 | Voice Of The Customer® Blog
Here at VIRTUATell, we believe in the Voice of the Customer , which is no great surprise, given that it’s a VIRTUATell trademark! But just what is it? And how can it help you? What is the Voice of the Customer? The Voice of the Customer might seem like a simple...
by Alan Weaser | Jan 14, 2017 | Voice Of The Customer® Blog
For immediate release Date: July 2004 Subtitle: VIRTUATell’s customer satisfaction surveys increase Apple’s customer satisfaction rating by 45%. London, England March 27th 2004. – Apple, manufacturers of the innovative iPOD’s, iBook and iMac computers, have...
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