Our Story

 

VIRTUATell was founded over a decade ago and quickly became a leader in the use of automated technology to collect customer experience feedback. We targeted large contact centres and quickly understood that multi-channel CX capture at any point of customer contact was essential to our client base.

As leaders in our market, we are now pioneering the collection of feedback across social media, the power of survey DataFusion and the use of powerful analytics and bots to drive survey questions.

Voice of the Customer

We believe the Voice of the Customer is so key to the success for a business, we trademarked it!

International Offices

With offices in EMEA and the Americas, we’re ideally placed to work with large multinational companies.

Automation specialists

We specialise in automating the survey process, which results in more data. In turn, that means more true results, easily analysed.

Years of Experience

We have over 10 years experience in the automated survey business. We’ve been using the Net Promoter Score and Customer Effort score throughout.