Customer
Xperience Blog
The ultimate blog source of experience and knowledge from the Home of the Voice of the Customer® – a VirtuaTell Trade mark
VIRTUATell add web and email surveys to their Automated Surveys
Due to customer demand, VIRTUATell have introduced a parallel web & email survey capability to their Automated Satisfaction Measurement & Analysis (ASMA), which will allow customers to record their satisfaction surveys on whichever medium is most convenient...
Customer Satisfaction Week gets valuable support from VIRTUATell
VIRTUATell put their money where their mouth is for Customer Satisfaction Week (Oct 4th – 10th). London, England Sept 21st 2004. - VIRTUATell, the company that supplies leading call centres with their ASMA ( Automated Satisfaction Measurement & Analysis) service,...
Loud and clear: hearing the voice of the customer
Here at VIRTUATell, we believe in the Voice of the Customer , which is no great surprise, given that it's a VIRTUATell trademark! But just what is it? And how can it help you? What is the Voice of the Customer? The Voice of the Customer might seem like a simple...
VIRTUATell squeezes pips out of Apple’s IVR
For immediate release Date: July 2004 Subtitle: VIRTUATell’s customer satisfaction surveys increase Apple’s customer satisfaction rating by 45%. London, England March 27th 2004. - Apple, manufacturers of the innovative iPOD’s, iBook and iMac computers, have...
