Customer

Data is the lifeblood of what we do at VirtuaTell, so whilst we often write about ways in which to maximise your customer satisfaction levels, we love nothing more than a visual representation involving numbers. Enter customer service infographics! We've trawled...

You’re swimming in data! Your survey has been an unprecedented success! There are numbers everywhere! But wait just a minute. Do you have the nagging feeling that you’re not done yet? Yes, next up is the analysis, and this is where things get chart-y. Whilst there are...

Recruiting and persuading customers to answer your survey is just stage one of the survey process. You want the completion rate of your survey to be as high as possible. We’ve spoken previously about how to maximise the chances of someone taking your survey in the...

“What gets measured, gets managed” may be a tired phrase, but it holds truth. However, it makes no reference to timescales. Do you want to be managing today’s issue in next month’s catch-up meeting? Or would you like to be able to see results this afternoon? Enter:...

Your business may be taking off, but it won’t thrive without you having a deep insight into what your customers think and say about you. You need feedback on your customer’s opinion about the product or service your business offers. You need to understand how they...

Ask the ordinary man on the street what the definition of research is and he’ll likely give you a blank stare, more so if you ask him to differentiate quantitative and qualitative research. But most people would be able answer if you asked them if they preferred...

Technology has brought us cheaper manufacturing methods, faster results across almost all industries, and the possibility of a robot future. And whilst the norm for companies wanting to perform surveys used to involve a telephone book or a clipboard, technology has...

You’re excited about the customer satisfaction survey that your company has been conducting. You’re eager to find out how your customers feel about your firm. You’re very confident that your survey results will make a big difference on the way you run your business....

Many precision polling customers will be looking for an alternative to Survey Monkey as they announced earlier in the year by email and their sign-in page they had decided to close down the automated telephone survey business they acquired in 2010. Obviously,...

Turn automated telephone surveys on, whenever required using VIRTUATell's instantly accessible VXML automated telephone survey API for VXML IVR Automated telephone surveys are now available with almost no effort, to anyone with access to a VoiceXML 2.0 compatible IVR...