Better response rates
Capturing CX via an SMS text message survey has been proven to optimise response rates, making it quick and simple for your audience to engage using their preferred channel.
Fast responses in real time
Customer opinions, perceptions, and reactions can change quickly. Conducting your SMS text message survey will allow you to capture instant responses in real time.
User friendly options
Interact with your customers in a way that works for them. Deliver smart, short, data driven questions in a user-friendly medium to boost customer engagement and obtain better quality feedback.
Time poor and mobile feedback
SMS text message surveys allow you to reach out to increasingly time poor and digitally focussed customers in a way that fits in with their lifestyle and their agenda.
Mobile technology is more popular and prevalent than ever, with the population at large spending more time than ever before on their mobile devices. In today’s increasingly mobile climate, conducting SMS text message surveys allows you to engage with a time poor population in a way that works for them, meaning you can reach out to harder to reach demographics and collect valuable, high quality data that will enhance your business.
How are we better?
SMS surveys in real-time
Using an SMS text message survey allows you to collect customer feedback in real time. This not only eliminates any delay between event and survey, but it also means that you can uncover and act upon any negative feedback instantly, boosting customer retention.
All survey channel results in same portal
With all your survey results displayed in one portal, it’s quick and easy to view, analyse, and compare data from across your survey channels with real time alerts and charts. Everything you need in one, easy to navigate place.
Merge data with results
With the capacity to view and compare results according to brand, product, value, customer demographic, and more, you’ll be able to obtain a comprehensive insight and monitor your performance at every stage of the customer journey.
Tier 1 suppliers
All of our SMS survey messages are sent directly to your customers, we don’t use third party or blended routes. This improves response rates and helps to build a strong customer relationship.