Better response rates
Fast responses in real time
User friendly options
Time poor and mobile feedback
How are we better?
Using an SMS text message survey allows you to collect customer feedback in real time. This not only eliminates any delay between event and survey, but it also means that you can uncover and act upon any negative feedback instantly, boosting customer retention.
With all your survey results displayed in one portal, it’s quick and easy to view, analyse, and compare data from across your survey channels with real time alerts and charts. Everything you need in one, easy to navigate place.
With the capacity to view and compare results according to brand, product, value, customer demographic, and more, you’ll be able to obtain a comprehensive insight and monitor your performance at every stage of the customer journey.
All of our SMS survey messages are sent directly to your customers, we don’t use third party or blended routes. This improves response rates and helps to build a strong customer relationship.