Real time automated surveys via email, web page popups, post-chat, smartphone and social channels
Responsive, award-winning survey design
All results in a single portal
CXBot™ personalises question selection and DataFuse™ adds deep insight to results
Fast email survey setup and deployment
Highest industry acceptance rates
1st question in invitation minimises customer time wastage
DataFuse™ merges ALL you know about the customer, with the results
VIRTUATell’s omnichannel eSurveys will make sure you can collect valuable CX feedback from everyone online via online web email surveys, whether via web popup, email, post-chat, smartphone, a POS kiosk or via social media. By uploading your data or using our Survey API, you can also ensure you get unbiased and user acceptable feedback, minutes after the event you wish to measure. No more long feedback requests to the time-poor or so late after the event, they can’t remember, VIRTUATell’s solution will deliver fast, quality online, web and email survey feedback. Whether you are capturing retail, journey, brand or call centre customer experience, we have the expertise and knowledge to get the best response rates via online and email surveys.
Hear the Voice of the Customer™ loud and clear!
How are we better?
eSurveys for multiple channels
Our eSurveys are designed to get answers to your customer satisfaction survey questions using the same single solution. That includes feedback via web popups, email survey invites, kiosk, post-chat, social media and smartphones.
Fast survey setup
Our automated online eSurveys can be set up in no time and be gathering CX feedback in one or two hours. Using inbound and outbound invitation methods, customers can give feedback on whatever device or application they prefer – minutes after the event you wish to measure.
Access the mobile and time-poor
Both time-poor and mobile customers love VIRTUATell’s responsive surveys and our email survey invitations can even contain the first question – often the only question, for high speed customer survey completion. Using our KISKIS system (Keep it simple – Keep it short) ensures we achieve above average response rates.