ONLINE SURVEYS (eSurveys)

Smart CX feedback via web, chat, kiosk, social channels and email surveys
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Real time automated surveys via email, web page popups, post-chat, smartphone and social channels

Responsive, award-winning survey design

All results in a single portal

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CXBot™ personalises question selection and DataFuse™ adds deep insight to results

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Fast email survey setup and deployment

Highest industry acceptance rates

1st question in invitation minimises customer time wastage

DataFuse™ merges ALL you know about the customer, with the results

VIRTUATell’s omnichannel eSurveys will make sure you can collect valuable CX feedback from everyone online via online web email surveys, whether via web popup, email, post-chat, smartphone, a POS kiosk or via social media. By uploading your data or using our Survey API, you can also ensure you get unbiased and user acceptable feedback, minutes after the event you wish to measure. No more long feedback requests to the time-poor or so late after the event, they can’t remember, VIRTUATell’s solution will deliver fast, quality online, web and email survey feedback. Whether you are capturing retail, journey, brand or call centre customer experience, we have the expertise and knowledge to get the best response rates via online and email surveys.

Hear the Voice of the Customer™ loud and clear!

How are we better?

KISKIS = keep it simple - keep it short

eSurveys for multiple channels

Our eSurveys are designed to get answers to your customer satisfaction survey questions using the same single solution. That includes feedback via web popups, email survey invites, kiosk, post-chat, social media and smartphones.

customer feedback survey

Fast survey setup

Our automated online eSurveys can be set up in no time and be gathering CX feedback in one or two hours. Using inbound and outbound invitation methods, customers can give feedback on whatever device or application they prefer – minutes after the event you wish to measure.

Access the mobile and time-poor

Both time-poor and mobile customers love VIRTUATell’s responsive surveys and our email survey invitations can even contain the first question – often the only question, for high speed customer survey completion. Using our KISKIS system (Keep it simple – Keep it short) ensures we achieve above average response rates.