Powerful reporting portal
Every customer contact channel covered
Insight driven survey DataFuse® Elements
Nextgen surveys – today!
How is Synaptum® better?
Personalised or centrally published, real-time dashboards enable CX feedback to be accessible and understandable, to everyone in your organisation. With a click of a cog, they can see exactly what they need to, for real-time CX insight.
Using roles-based security access means you can allow everyone access to the feedback results, knowing they will only see what you have allowed. With everyone who needs access engaged and on board, your CX feedback results will improve fast.
A single click allows results to be compared in real time. Whether it is multiple results across the same time period or comparative periods, the insight you need to know about, can be quickly accessed.
Not many survey solutions would be passed by your company auditor. Not many link the surveys to the staff member that dealt with that customer and of those that do, they normally permanently link the results to the staff member. This means when you move them to a new team, ALL their results go with them, often significantly changing the past results for that team. Synaptum® is 100% auditor compliant, leaving all results where they were at the time of the survey.