Our solution gathers feedback on every customer contact channel including phone, SMS, web, email and chat and our survey Datafuse® merges the available customer data to deliver real-time analytics, insights and alerts, proven to drive positive customer satisfaction performance higher.
Features and Benefits
We get automated surveys up and running out-of-the-box in days, not weeks. For PureCloud, it’s seconds!
Real-time feedback on the most convenient contact channel a customer prefers.
Use real-time proactive actions that are proven to drive increased customer satisfaction and retention levels.
Real-time dashboards with current and easily understood results are available to all levels of the organisation.
Meld all the data you have available with your survey results for powerful analytic and cross reference insights into the important KPI’s.
CXBot® works in real-time to use the Genesys knowledge to ensure the questions we ask are relevant, short and relate to their recent event, drives response rates upwards.
VirtuaTell’s unique architecture and design means you benefit from the same robust, flexible platform, wherever you need it