AI driven question selection
Drives survey acceptance sky-high
AI driven channel selection
Nextgen surveys – today!
VirtuaTell’s CXbot® fully automates the channel, question and decision selection for each survey recipient, in real-time. Using the data and knowledge available via our Survey DataFuse®, CXbot® drives the highest standards in survey experience and the lowest opt-out rates in the industry, by delivering short, context relevant, real-time feedback scripts – in real-time.
CXbot® will ensure your survey recipients only receive the number of questions they are comfortable answering on the channel they prefer, delivering a personalised CX feedback experience.
How are we better?
Personalised survey questions that relate directly to your customers and their recent event ensures that completing your surveys is fast and user friendly. This will ensure they opt-in to your surveys and do so again and again.
Using our KISKIS (Keep it simple – keep it short) methodology, any surveys delivered by VirtuaTell will be short and relevant, time and time again. Both time-poor and mobile customers love VirtuaTell’s responsive surveys and our email survey invitations can even contain the first question, to make the survey experience lightening fast.
As our CXbot® uses our Survey DataFuse® to collect and merge any available customer data, no potential CX intelligence is missed when analysing results. This means that CXbot® uses all the information you already have about the customer, their journey or their history to gather greater levels of customer insight.
While all your competitors and suppliers to your customers are sending them 10 page surveys that they will never complete, you can repeatedly be gathering real-time customer insight. By creating a reputation for CXbot® driven, short, relevant surveys, you will be receiving the highest levels of feedback while your competition is basing their decisions on incorrect, false or biased data.