The future of CX feedback surveys for Utility companies is challenging at the very least and the customer landscape is changing very fast. As experts in the capture of CX feedback for utilities, we know because we conduct automated omnichannel feedback surveys for over 3.4 million utility customers every month!

With falling survey response rates and customer profiles quickly changing, this infographic shows how VirtuaTell’s Utility expertise and next generation CX feedback solution using intelligent, automated data driven surveys can revive flagging feedback scores.