NextGen CX Tools Accessible at Every Level of Your Business

Don’t settle for a ‘one size fits all’ solution; instead, the Synaptum® Customer Experience Management system provides a bespoke toolset that makes complex data analytics understandable, actionable and accessible to everyone within your organisation:

Frontline Staff

Benefit from fully informed and engaged staff wherever they connect with the customer

    • Feedback from all contact channels
    • Data delivered via intuitive real-time dashboards that are easy to understand
    • Customer sentiments displayed
    • Real-time contact centre alerts if and when performance slips

Tools

- Omnichannel Surveys

- Synaptum® Portal

- Analytic Insights

- CXBot

Operational Management

Take advantage of a complete 360-degree view of your teams’ performance

    • Team performance displayed from every contact point
    • Automated real-time issue escalation to triage staff
    • Staff training issues highlighted
    • Real-time customer sentiment changes highlighted
    • Cross-analysed results based on any customer data
    • Staff ideas and satisfaction captured

Tools

- Omnichannel Surveys

- Synaptum® Portal

- Analytic Insights

- Staff Feedback

- CXBot

CX Insight Experts

Go beyond the survey and into total customer predictive understanding

    • Insights recorded at every journey point
    • Results and data lake knowledge combined for deeper analytics
    • Trends, exceptions and predictions displayed
    • Tailored KPI-driven insights functionality
    • Fast issue recognition and escalation management processes built-in as standard

Tools

- Omnichannel Surveys

- Synaptum® Portal

- Analytic Insights

- DataFuse®

- CXBot

C-Suite

Streamlined CX insights that enable decision makers to guide and hone business plans

    • Bespoke insight displays
    • Automated data delivered when convenient
    • Trends and issues highlighted in real-time
    • Always-on analysis and cross referencing
    • Real-time journey and customer segmentation displays
    • Staff ideas and satisfaction levels captured

Tools

- Synaptum® Portal

- Analytic Insights

- DataFuse®

- CXBot

Take Total Control of the CX Xperience

VirtuaTell’s Synaptum® delivers exceptional end-to-end insights designed to reveal the true Voice of the Customer®.