Customer experience is increasingly being identified as the main competitive differentiator for businesses and this is no different for the future of customer feedback in the utility sector. But many studies show that energy providers and utilities are achieving...

COPC Standards are a collection of performance management systems that enable businesses to measure and improve their operational activities that support the customer experience. Since they were introduced in 1996, COPC standards have acted as a benchmark for...

If you’re interested in customer feedback, there’s probably a good chance that you’ll have come across Survey Monkey somewhere along the line. They’re one of the better known businesses operating in the customer feedback sector but, here at VIRTUATell, we’re sure that...

While there are a number of businesses who specialise in generating, collecting and analysing customer feedback, we believe we’re the best in the industry and are willing to show you why. If you’re thinking of working with NICE Satmetrix, we want to take a moment of...