Data is the lifeblood of what we do at VIRTUATell, so whilst we often write about ways in which to maximise your customer satisfaction levels, we love nothing more than a visual representation involving numbers. Enter customer service infographics! We’ve trawled the internet to bring you what we believe to be the top four infographics, each of which have some interesting insight into where we are and where we’re heading in the CX industry.

The 2015 Snapshot Infographic

What it shows us

  • customers’ perception of customer service in 2016
  • the importance of fast problem solving
  • tips on how to meet the needs of the customer

2015 cx infographic

 

The Worst Case Scenario Infographic

What it shows us:

  • what you lose when you lose a customer due to poor customer service
  • the key frustrations for customers
  • the worst offenders!

importance of customer service

The Omnichannel Infographic

What it shows us

ecommerce customer service

 

The Futurology Infographic

What it shows us

  • What customer service will look like in 2020
  • What customers will expect in the future
  • What has to change before then and steps you can take

2020 customer service

 

Want to discuss your own #CX needs? Email us to find out how we can help.