Customer

Xperience Blog
From Surveys to Conversations

From Surveys to Conversations

Surveys have been a tried and tested method of understanding how customers think about you, and provide the insights needed to make the most effective improvements across the customer journey.  Unfortunately, the cheap – or free - offerings from the likes...

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The price of missing out on CX feedback integration

The price of missing out on CX feedback integration

Why call centre Integration of your CX feedback solution is a must! Anyone not linking their customer experience feedback survey application with third party omnichannel contact centre solutions, such as Genesys PureCloud, PureConnect or PureEngage, is wasting a...

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7 Common Survey Design Mistakes

7 Common Survey Design Mistakes

Survey Hints & Tips: What are the biggest mistakes people make when creating a customer satisfaction survey?   Making surveys too long At VirtuaTell we deliver surveys on your behalf through a variety of devices; over the phone, online, via SMS or by email....

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Are you ready for GDPR?

Are you ready for GDPR?

The new GDPR regulations come into force on 25 May 2018. With all the false news, misleading blogs and opinions, it’s almost impossible to find out the facts and become prepared and fully compliant! First thing’s first, what is GDPR? GDPR stands for General Data...

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