ABOUT US
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VirtuaTell was founded over a decade ago and quickly became a leader in the use of automated technology to collect customer experience feedback. We specialised in helping medium and large clients with contact centres and big data and we quickly understood that multi-channel CX capture at any point of customer contact was essential to our clients.
With innovative tools such as CXbot™ to deliver smart, data driven questions and DataFuse™ to merge big data with feedback results, we are still leaders in our market, and we are now pioneering the collection of feedback across social media channels. As Cathal McCarthy said when Global Store Manager for Apple, “It’s the thing behind the thing – That’s the thing; and VirtuaTell helps us find that thing”