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25 pros and cons of survey methods

VIRTUATel are unusual in being capable of conducting automated customer surveys across all contact channels including inbound and outbound phone, email, web, SMS, smartphone and social media. However, unless you use the correct channel in the correct way, your survey...

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6 rules when setting up customer surveys

There is an art to finding the right words to use in your surveys. Or perhaps that should say: There is a science to writing surveys that get the best results and if you are using automated phone and online surveys such as those supplied by VIRTUATel there are even...

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