Alternative to Survey Monkey telephone survey service Precision Polling

Alternative to Survey Monkey telephone survey service Precision Polling

Many precision polling customers will be looking for an alternative to Survey Monkey as they announced earlier in the year by email and their sign-in page they had decided to close down the automated telephone survey business they acquired in 2010.

Alternative to survey monkey precision polling

Alternative to survey monkey precision polling

Obviously, VIRTUATell is a great alternative to Survey Monkey telephone surveys, as we provide the features found at Precision Polling plus many, many more.  We are not a free – or even very-low-cost – automated telephone survey service but we are a more “hands-on” service, and pride ourselves on the flexibility and responsiveness of our team.  Conducting many millions of telephone surveys per month, VIRTUATell is the market leader, based on survey volume.

As their website states “We regret to inform you that Precision Polling will shut down on March 31, 2016. We are not allowing new users to sign-up, and will no longer process payments. “ you may like to consider VIRTUATell as the alternative to Survey Monkey that you seek.

And why are SurveyMonkey closing Precision Polling? One can only assume that either they have not discovered how to make a profit from automated telephone surveys or the telephone channel does not fit into their longer term plans.

VIRTUATell would happily discuss with anyone without a home for their automated telephone surveys, the conversion of their current surveys and polls to our Synaptum platform – the alternative to Survey Monkey.

Contact VIRTUATell today to find out how we can provide an alternative to Survey Monkey
 

For those that did not see the email to customers, some of the details published on their website are as follows;


Precision Polling is closing on March 31, 2016

We are reaching out to let you know Precision Polling will no longer be available as of March 31, 2016. SurveyMonkey will continue business as usual, and there will be no impact to your use of the SurveyMonkey.com product.

Please make note of the following important changes that will go into effect on March 31, 2016.

You will not be able to sign into the PrecisionPolling.com website to download your data
You will not be able to make or receive phone calls using this system
Any purchased phone numbers will stop working and will be released to our provider
Unused account balances will expire
All your Precision Polling data will be completely erased from our systems within 60 days of termination
We strongly recommend that you download copies of all poll results before March 31, 2016. The steps to do so are:

Contact us to discuss how VIRTUATell can offer an alternative solution for your business

 

Verification

Charity begins with Customer Satisfaction

For immediate release

Date: 24/04/2006

Subtitle: VIRTUATel’s customer satisfaction surveys generate charitable donations for The Beacon Appeal.

London, England March 27th 2006.  –  Clients of VIRTUATel, a division of Interactive Voice Response Ltd, and the callers to their Synaptum service will be delighted to know that for every call they make to the service, a contribution goes to The Beacon Appeal, the cancer support and care charity.

VIRTUATel’s Synaptum is an automated method for call centres to capture the “live” opinions and satisfaction surveys from a cross section of their callers.  Callers are asked a series of questions by the system, to which they score responses using their telephone keypad. The results can be viewed in real time and the data compiled for further analysis. For every survey completed, a percentage of the charge is donated to The Beacon.

Typical surveys include questions about the call centre experience, the company, their marketing or future plans.  Each caller is normally asked if they want to leave a verbatim comment and it is these comment that prove most valuable to VIRTUATel clients.

“We are absolutely delighted to be benefiting from this new initiative set up by VIRTUATel   especially as we are currently raising much needed funds for our own new initiative, our Home Intensive Nursing Scheme which we are running in association with Marie Curie.”

“I have known The Beacon Appeal for some time and I know the team there work very hard to promote the charity.” Says Alan Weaser, a Director and founder of VIRTUATel.  “I’m really glad VIRTUATel has a chance to show that modern “automation” technology such as ours has a human face and am very pleased we can contribute something to the efforts of The Beacon.  I’m sure our clients are happy as well, that each one of the myriad of opinions they are gathering, contributes to a good cause.”  It seems Charity begins with Customer Satisfaction!

About The Beacon Appeal

The Beacon is a centre for all the family. It helps in a very positive way, giving confidence and meaning to the lives of many local people affected by cancer and life changing illnesses such as multiple sclerosis, motor neurone disease and Parkinson’s disease.

Each Synaptum survey taken generates a donation to this charity.

Logistics company uses telephone and email to capture the Voice Of The Customer®

For immediate release

To assist in DHL’s drive to acquire multi-channel customer feed-back, VIRTUATel  have added web & email capability to their market leading telephone based, customer satisfaction survey service.

London, England June 23rd 2005  –  VIRTUATel, market leaders in Automated Telephone Customer Satisfaction services, have today announced a new ASMA call centre survey service ASMAweb. It allows clients using the telephone based version of ASMA to ask the same questions and collect feed-back, using web or email access.

This will enable DHL to gather feed-back on the telephone, web or email, whichever is most convenient to their customers.  The powerful reporting engine behind ASMA will allow results to be compared and compiled, whether gathered via web, email or telephone.

In addition to this, the verbatim comment or in the case of the web, a comment box, allows the customer to add their personal view of the service – an invaluable addition for DHL, who are genuinely concerned about listening to “The Voice of a DHL Customer”.

Mark Gilliland, DHL’s Market Development Manager, said: “After seeing the valuable feedback we were getting from VIRTUATel ’s phone surveys via the call centre, we wanted to ensure we consistently collected views, even if they chose to use other ways of contacting us.  I was amazed how quickly they added this new feature” he added.

Alan Weaser, Director of VIRTUATel  said; “There are a huge number of web survey companies out there and we have always concentrated on our unique expertise, voice surveys.  However, when DHL asked us to create a parallel web capability for their telephone surveys, we were glad to do it.  Due to our unique infrastructure, we were able to deliver the web version in less than a week!”

 

Voice Of The Customer® is a registered trade mark of VIRTUATel Ltd

VIRTUATel add web and email surveys to their Automated Surveys

Due to customer demand, VIRTUATel have introduced a parallel web & email survey capability to their Automated Satisfaction Measurement & Analysis (ASMA), which will allow customers to record their satisfaction surveys on whichever medium is most convenient for them.

London, England June 23rd 2005 – VIRTUATel, market leaders in Automated Telephone Customer Satisfaction tools, have today announced a new ASMA call centre survey service ASMAWeb. It allows clients using the telephone based version of ASMA to ask the same questions and collect feed-back, using web or email access.
This will enable VIRTUATel clients to gather feed-back on whichever media they feel is most convenient. The powerful reporting engine behind ASMA
will allow results to be compared and compiled, whether gathered via web, email or telephone.
In addition to this, the verbatim comment or in the case of the web, a comment box, allows the customer to add their personal view of the service – an invaluable addition to any company genuinely concerned about listening to “The Voice of The Customer”.
Alan Weaser, VIRTUATel Director, said: “There are a huge number of web survey companies out there so we have always concentrated on our unique expertise, voice surveys. However, when a client asked us to create a web version of their telephone surveys, we were glad to comply. We delivered the web version in less than a week!”

Customer Satisfaction Week gets valuable support from VIRTUATel

VIRTUATel put their money where their mouth is for Customer Satisfaction Week (Oct 4th – 10th).

London, England Sept 21st 2004. – VIRTUATel, the company that supplies leading call centres with their ASMA ( Automated Satisfaction Measurement & Analysis) service, have come up with a unique way of proving their commitment to Customer Satisfaction Week in October – they are going to give 15 free pilots of their ASMA customer satisfaction survey service, worth over £1800, during that week.

VIRTUATel’s ASMA allows call centres to capture “live” opinions and satisfaction surveys from a cross section of callers. Callers are invited to participate in the survey, and on completion of the agent transaction, they are transferred to VIRTUATel’s hosted ASMA system Callers are then asked a series of questions by the system, to which they score responses using their telephone keypad, and they have the opportunity to leave a comment in their own words at the end of the call. This verbal feedback can be about the transaction, the company or anything else about which they want to mention. The results can be viewed on a secure web site, in real time, and the data can be downloaded and compiled for further analysis.

“Obviously, providing a service like ASMA puts us in the centre of our clients Customer Satisfaction strategy and as such, we feel the Customer Satisfaction Week is an event for which we should give our wholehearted support” says Alan Weaser Sales Director and co-founder of VIRTUATel. “As a company focussed on helping clients develop a successful satisfaction strategy, we couldn’t think of a better commitment than to allow a limited number of companies access to our ASMA service without charge” he adds.

VIRTUATel squeezes pips out of Apple’s IVR

For immediate release

Date: July 2004

Subtitle: VIRTUATel’s customer satisfaction surveys increase Apple’s customer satisfaction rating by 45%.

London, England March 27th 2004.  –  Apple, manufacturers of the innovative  iPOD’s, iBook and iMac computers, have increased satisfaction with their Call Centre IVR from 50% to over 90% through the use of VIRTUATel’s automated customer survey service.

VIRTUATel allows the Apple call centre to capture “live” opinions and satisfaction surveys from a cross section of their callers.  When calling Apple, they are invited to take the survey and after the agent has completed the transaction, they are transferred to the ASMA system on VIRTUATel’s VoiceXML based IVR system. Callers are then asked a series of questions by the system, to which they score responses using their telephone keypad and also have the opportunity to leave a comment in their own words about the success of the transaction. The results can be viewed in real time and the data compiled for further analysis.

One of the Apple questions asked if the caller was satisfied with the IVR system.  “It was a surprise to hear the strength of feeling in the verbatim comments and that made us realise we only had a 50% IVR satisfaction rating” says Cathal McCarthy, Global Apple Store Manager.  “We listened to our customers, made the changes they suggested, and our satisfaction level is now over 90%”  “Apple is now working on the remaining 10%” says Cathal.

“Apple makes great use of the customer feed-back that ASMA can capture, and their focus on customer satisfaction makes them an ideal customer.” Says Alan Weaser, a Director and co-founder of VIRTUATel.